Refund Policy
Last updated: January 06, 2026
At PieHost, we are committed to providing high-quality web hosting services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for our services.
Please read this policy carefully before making a purchase. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all shared hosting plans!
If you're not satisfied with our service within the first 30 days of your initial purchase, you can request a full refund.
What's Covered:
- All shared hosting plans (Silver, Gold, Diamond)
- Hosting fees paid during the first 30 days
- First-time customers only
- Initial purchase of hosting services
What's NOT Covered:
- Domain registration fees (non-refundable)
- SSL certificates purchased separately
- Setup fees (if any)
- Third-party services and add-ons
- Renewal payments
- Services used for illegal activities
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
✓ Within 30 Days
Refund requests must be submitted within 30 days of the original purchase date. After 30 days, no refunds will be issued.
✓ First Purchase Only
The money-back guarantee applies only to your first purchase with PieHost. Renewal payments and subsequent purchases are not eligible.
✓ No Policy Violations
Your account must be in good standing with no violations of our Terms of Service or Acceptable Use Policy.
✓ Legitimate Reason
You must provide a legitimate reason for the refund request. Accounts used for fraudulent activities are not eligible.
Non-Refundable Services
The following services are non-refundable:
- Domain Names:
Domain registration and renewal fees are non-refundable. This is due to the immediate cost we incur with domain registrars.
- SSL Certificates:
Purchased SSL certificates are non-refundable once issued.
- Administrative Fees:
Any setup fees, migration fees, or administrative charges are non-refundable.
- Renewals:
Hosting plan renewals are not covered by the money-back guarantee.
- Third-Party Services:
Any third-party services, applications, or add-ons are subject to their own refund policies.
How to Request a Refund
Submit a Support Ticket
Log into your client area and submit a support ticket requesting a refund.
Provide Required Information
Include your account details and reason for the refund request.
Wait for Review
Our team will review your request within 2-3 business days.
Receive Your Refund
If approved, the refund will be processed within 5-10 business days to your original payment method.
Note: Processing time may vary depending on your payment provider. Credit card refunds may take 5-10 business days to appear on your statement.
Special Circumstances
Service Outages
In case of extended service outages not covered by our SLA, we may offer prorated refunds or service credits at our discretion.
Account Termination
If we terminate your account due to Terms of Service violations, no refund will be issued regardless of when the termination occurs.
Promotional Discounts
If you used a promotional code or discount, the refund will be calculated based on the amount you actually paid, not the original price.
Questions About Refunds?
If you have any questions about our refund policy or need assistance with a refund request, please contact our support team:
Email: billing@piehost.in
Phone: +91 XXXXXXXXXX
Support Tickets: Available in your client area